Return Policy

• Returns or exchanges are accepted within 14 days of delivery.
• No returns or exchanges will be offered after 14 days.
• Processing time is 5–7 working days (up to 15 working days during busy periods).
• Perfumes must be moderately used and in original condition.
• No physical damage to the bottle or packaging.
• Samples and testers are non-returnable.
• Sale items cannot be returned or exchanged.
• To request a return or exchange, email info@urbanperfumers.com with the reason, order details, and invoice.
• Returns or exchanges are processed only after approval from customer support.
• Customers are responsible for return shipping costs.
• Once received and inspected, customers will be notified of approval or rejection.
• Perfumes should have at least 90% of the product remaining in the bottle.
• Returns and exchanges are only applicable to 6ML or 10ML roll-ons and 50ML or 100ML perfume bottles.
• Return & Exchange for Waxes, Candles, body mist, Car freshner, air freshner, Decant Organizer, Sample Traveling Pouch, 5ML Spray tester & other accessories cannot be accommodated